Test Bank for Human Relations in Organizations: Applications and Skill Building, 11th Edition, Robert Lussier, ISBN10: 1260043673, ISBN13: 9781260043679

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Test Bank for Human Relations in Organizations: Applications and Skill Building, 11th Edition, Robert Lussier, ISBN10: 1260043673, ISBN13: 9781260043679

Table of Contents

Part 1: Intrapersonal Skills: Behavior, Human Relations, and Performance
Chapter 1: Understanding Behavior, Human Relations, and Performance and Being Happy
Chapter 2: Personality, Stress, Learning, and Perception
Chapter 3: Attitudes, Self-Concept, Values, and Ethics
Part 2: Interpersonal Skills: The Foundation of Human Relations
Chapter 4: Communications, Emotions, and Criticism
Chapter 5: Dealing with Conflict
Part 3: Leadership Skills: Influencing to Help Yourself and Others Succeed
Chapter 6: Leading and Trust
Chapter 7: Motivating Performance
Chapter 8: Ethical Power and Politics
Chapter 9: Networking and Negotiating
Part 4: Leadership Skills: Team and Organizational Behavior, Human Relations, and Performance
Chapter 10: Team Dynamics, Creativity and Problem Solving, and Decision Making
Chapter 11: Organizational Change and Culture
Chapter 12: Valuing Diversity and Inclusion Globally
Appendix A: Time, Career, and Etiquette Management
Appendix B: Applying Human Relations Skills